Shipping policy

Shipping Policy

1. Processing Time:

Orders are typically processed and shipped within 1-3 business days of purchase. During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods:

We offer several shipping methods for domestic and international orders:

• Domestic Shipping:

• Standard Shipping: Delivery within 2-5 business days.

• Express Shipping: Delivery within 1-2 business days.

• International Shipping:

• Standard International Shipping: Delivery times vary depending on the destination, typically between 7-21 business days.

• Express International Shipping: Delivery times vary depending on the destination, typically between 3-7 business days.

3. Shipping Rates:

Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the selected shipping method and destination.

4. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.

5. Customs and Import Taxes:

For international orders, please note that customs and import duties may be applied once the shipment reaches its destination. These charges are the responsibility of the recipient and are not included in the shipping cost. Customs policies vary widely from country to country; please contact your local customs office for more information.

6. Shipping Restrictions:

We currently do not ship to PO Boxes or APO/FPO addresses. Additionally, some items may be restricted from international shipping due to size, weight, or other restrictions imposed by carriers or customs authorities.

7. Shipping Partners:

We work with reputable shipping partners to ensure timely and reliable delivery of your orders. However, please note that we are not responsible for any delays or issues caused by our shipping partners or unforeseen circumstances such as natural disasters or public holidays.

8. Order Tracking:

You can track the status of your order at any time by entering your tracking number on our website or the website of our shipping partner.

If you have any further questions about our shipping policy, please contact us at hello@31ten.com.au.